Zimbabwe Government Gazette dated 2022-02-25 number 22

ZIMBABWEAN

GOVERNMENT GAZETTE
Published by Authority

Vol. XCX, No. 22 25th FEBRUARY, 2022 Price RTGS$220,00

General Notice 326 of 2022. (d) To give guidance to the staff to be trained on the defining
of Internal Service Level Standards for ACZ
AIRPORT'S COMPANY OF ZIMBABWE (PRIVATE) LIMITED
(ACZ) (e) Formulating of the Internal Service Level Standards,
identifying the generic standards and shared processes.
(f) To train the selected Internal Service Level Standards
Invitation for Expression of Interest for the Production of Internal Trainers/Auditors.
Service Level Standards, Training and Client Service Charter
Formulation for Airports Company of Zimbabwe (Private) (g) To craft the new Internal Service Level Standards.
Limited Ref: ACZ/EOI/02/2022 (h) To craft the new Client Service Charter.
(i) To train all staff members on ACZ vision, mission and
values.
A. BACKGROUND
Airports Company of Zimbabwe (Private) Limited (ACZ) is anew D. REQUIREMENTS FOR THE CONSULTANT
entity which was unbundled from the Civil Aviation Authority e¢ Must be registered with the Procurement Regulatory
of Zimbabwe. The company currently has nine departments Authority of Zimbabwe (PRAZ).
with unique intra and inter departmental processes. e Atleast three reference letters from client organisation that
TheACZis therefore inviting registered organisations/individuals they have served in a similar exercise.
with proven record of accomplishments, qualifications and e Summary of Consultant’s experience in developing similar
experience to submit their expression of interest to conduct exercise.
training on the following—
¢ Detailed Company profile.
— Formulation and implementation of internal service level
standards. e Tax Clearance Certificate.
— Formulation of client service charter. e Three (3) Months Bank statement.
e¢ Proof of payment of SPOC administration fees of
B. OBJECTIVES
ZWL$15 000,00, to the Procurement Regulatory Authority
Internal Service Level Standards (ISLS) of Zimbabwe.
The objectives of the Internal Service Level Standards training The ACZ reserves the right to reject any Expression of Interest
are: if itis determined that the organisation has been declared ineligible
— To craft the ISLS for the organisation. for award of a procurement contract under section 99 of the PPDPA
Act [Chapter 22:23]. Detailed terms of reference and related
— To have a train the trainer program on ISLS.
tender documents will be provided to only shortlisted Consultant
— To train ACZ employees on how to come up with work Organisations.
procedures thatis focused on giving the customer anexcellent
Sealed envelopes labelled Internal Service Level Standards and
service.
indicating the reference number must be addressed to:
—Capacitate the trainers to be able to review and audit the ISLS.
The Chief Executive Officer,
Client Service Charter Airports Company of Zimbabwe (Private) Limited,
— To craft and print the organisation’s Client Service Charter 3rd Level International Terminal Building,
document and booklets. Robert Gabriel Mugabe International Airport,
Harare, and
Vision, Mission and Values of ACZ
must be deposited in the tender box at the PMU Reception, Second
— To train staff on ACZ Vision, mission and values with the Floor, Domestic Terminal Building, Robert Gabriel Mugabe
objective of inculcating solid principles, behaviours and International Airport, Harare.
attitudes that will align with the purpose of the ACZ. Closing date: 25th March, 2022. Time: 1000 hours.
C. EXPECTED OUTCOMES
General Notice 327 of 2022.
The Consultant is expected to express their interest in bringing
out the following expected deliverables— AIRPORTS COMPANY OF ZIMBABWE (PRIVATE) LIMITED
(a) To provide a detailed proposal for the assignment with clear (ACZ)
timelines.
(b) To provide detailed costing for the exercise. Invitation to Local/Domestic Competitive Tenders
(c) To make a presentation to the Board, Management and
Workers representatives on the Internal Service Level INTERESTED and qualified companies are invited to bid for
Standards training. the competitive tender specified below. Tenders must be endorsed